Returns & reprints
Every card is made just for you, so we can't take them back. But if something isn't right, we'll make it right.
If we made a mistake
If a card arrives damaged, misprinted, or different from the preview you approved, we'll reprint and remail it for free. Just email us within 30 days of delivery with your order number and a photo.
If a card goes missing
The mail occasionally loses a letter. If someone on your list hasn't received their card 10 business days after we mailed it, tell us and we'll send another at no cost.
If there was a typo in what you entered
We print exactly what you approve, so we can't cover typos in your message or addresses. We're happy to reprint at cost, though, and our bulk discount still applies.
Returned mail
When USPS returns a card as undeliverable, we'll email you. Send us a corrected address within 30 days and we'll remail it for the cost of postage.
Cancellations
You can cancel for a full refund any time before your order goes to print. Once printing starts, we can't cancel it.
Still have a question?
A real person reads every email, usually within one business day.
Email hello@lettered.cards